# Request Support

Sometimes something is not working as intended or the website has updated which breaks our module. In these case make sure to open a support ticket to inform us about the error! When you have a problem, make sure to explain our error as best as possible when opening a ticket so we know more about the problem before we start asking questions. 

### Export Task Logs

When a task receives an unexpected or non-descriptive error, make sure to export the error log so we can find the error! You can do this by running the task, right clicking on it and clicking <mark style="color:yellow;">"Export Logs"</mark>. This prompts you to save a file on your harddrive. Don't try to open this file or edit it because it's encrypted you can't see what the file contains.&#x20;

<figure><img src="https://2041271291-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FDKaYK7jEZDaEq5yx56sw%2Fuploads%2FMgHeKvbMjXH7SNUvGhmZ%2Fimage.png?alt=media&#x26;token=83cb4992-0f72-40c1-bbd9-19e397d0e03d" alt=""><figcaption><p>Export error option</p></figcaption></figure>